Rail Pass Policies
Residential Eligibility
The rail passes available on this website are mainly for tourists visiting Europe from a non-European country. Residents from the following countries are not entitled to buy the passes: all European countries, Turkey, Morocco, Algeria and Tunisia. You are considered as a resident of a country if you have been living in the country for 6 months or longer.
Booking Deadline
Your booking must be made at least 5 days prior to your departure. (Weekends and national holidays are not counted.)
Price
The price of the moment of booking is applied as the price for your pass. While the displayed price may change according to the exchange rate, your price remains at the booking rate.
Payment
You have options for your payment method: credit card, bank wire transfer and cash at our shops. Payment must be made within 3 days after booking.
Pass Receipt
After the completion of your payment, you can receive your pass via delivery service with additional shipping charge. (Note: delivery service is limited within <COUTRY NAME>.) Upon our confirmation of your payment, we ship it within a week, except for weekends and holidays. You can pick up the pass at our shop as well, free of shipping charge.
Rail Pass Cancellation Charge
You become responsible for the following cancellation charges in case cancelling your pass after the completion of payment.
Eurail passes National passes (France, Germany, etc.) |
15% of the purchase price (Minimum of 2,000 yen) Applicable only for 1 year from the purchase |
Britrail passes (within UK) |
15% of the purchase price (Minimum of 2,000 yen) Applicable only for 6 months from the purchase |
Renfe Spain Pass *No Eurail Spain Pass |
25% of the purchase price Applicable only for 6 months from the purchase *Refundable only when completely unused. |
*Cancellation Charge after Validation is Non-refundable.